The call center solution for innovative software companies

The call center solution for innovative software companies

We’re a software company too and we understand the importance of offering the best customer experience. Let us show you how Aircall helps you do just that.

Global software & technology companies choose Aircall

Your customers expect the best, and Aircall helps you deliver

Put your customers first

Put your customers first

  • Seamlessly integrate with your CRM and help desk to access a 360-degree view of your customers’ history and tailor every interaction to fit their specific use case.
  • Depend on a reliable voice solution that guarantees 99.99% uptime and enables more meaningful conversations with customers and prospects.

There is a very direct link between our call attendance and client NPS. As soon as call attendance is low, we start getting complaints, so having a phone system that we can streamline for business hours and call distribution is really important to guarantee customer satisfaction.

— Sonsoles Navarro, VP of Customer Success and Customer Care @ Jobandtalent

Boost productivity—while keeping it human

Boost productivity—while keeping
it human

  • Help your teams dial faster with PowerDialer and let our CRM integrations make sure you provide context and empathy to every interaction.
  • Coach your sales representatives and support agents to have better conversations with our call whispering features and deliver superior customer experiences.

After using Aircall, onboarding became easier. I just create accounts for new hires, buy a new phone number for the new country with the right details and information, and they are live. All of this happens in minutes and expansion is easy.

— Quirijn Kleppe, Head of Product and Growth @ Leadinfo

Set up in minutes and scale as needed

Set up in minutes and scale as needed

  • Invite your agents, organize your workflows, open for business anywhere, and set up integrations in minutes.
  • Quickly adjust business hours, agent availability, call distribution, and IVR settings in response to call volumes and changing needs.
Keep your data safe and protected

Keep data safe at all times

  • Data security is paramount. Our customers’ data is encrypted and benefits from some of the strongest information security standards in the industry.
  • We use TLS 1.2 and AES 256 encryption methods to secure your data both in transit and at rest in AWS data-centers that hold certifications including ISO 27001, SOC2, PCI DSS, and FedRAMP.

Want to learn more about Aircall’s data security practices and policies? Take a deep dive here.

Discover our integrations

Connect to the business tools you love

  • Hubspot

    Hubspot

  • Gorgias

    Gorgias

  • Kustomer

    Kustomer

  • Plecto

    Plecto

The features financial services companies love

  • CRM and Helpdesk Integrations

    Connect Aircall with your CRM or Helpdesk to centralize activity, automate call logging, and ensure you always have a 360-degree view of your customer.

    CRM and Helpdesk Integrations
  • Call Routing and IVR

    Easily set up and adjust routing rules and IVR to make sure callers are guided to the right team on their first try.

    Call Routing and IVR
  • PowerDialer

    Quickly compile lists of numbers from your CRM or browser and call them all in one click, while viewing their info to provide context.

    PowerDialer

Featured content

Key features

  • Insight Cards

    See more context behind every inbound call by pulling related data from other apps into view.

  • Gain a real-time perspective of team activity so you can shift resources and optimize productivity.

  • Accelerate employee training and boost call quality assurance by monitoring live calls.

  • Set up a smart IVR directory that automatically guides callers to the correct team on their first try.

  • Give your teammates the option to quickly speak to one another before transferring a live call.

  • Review call recordings to help confirm details, monitor quality, and guide training sessions.

  • Set customized schedules to confirm exactly when each of your numbers are available to receive calls.

  • Direct calls to the correct teammates every time by customizing distribution and ring rules.

  • Give inbound callers the option to remain in queue until one of your agents is available to talk.

The phone system for modern business