The call center solution for innovative software companies
We’re a software company too and we understand the importance of offering the best customer experience. Let us show you how Aircall helps you do just that.
Global software & technology companies choose Aircall
Your customers expect the best, and Aircall helps you deliver
Put your customers first
- Seamlessly integrate with your CRM and help desk to access a 360-degree view of your customers’ history and tailor every interaction to fit their specific use case.
- Depend on a reliable voice solution that guarantees 99.99% uptime and enables more meaningful conversations with customers and prospects.
There is a very direct link between our call attendance and client NPS. As soon as call attendance is low, we start getting complaints, so having a phone system that we can streamline for business hours and call distribution is really important to guarantee customer satisfaction.
Boost productivity—while keeping
After using Aircall, onboarding became easier. I just create accounts for new hires, buy a new phone number for the new country with the right details and information, and they are live. All of this happens in minutes and expansion is easy.
Set up in minutes and scale as needed
- Invite your agents, organize your workflows, open for business anywhere, and set up integrations in minutes.
- Quickly adjust business hours, agent availability, call distribution, and IVR settings in response to call volumes and changing needs.
Keep data safe at all times
- Data security is paramount. Our customers’ data is encrypted and benefits from some of the strongest information security standards in the industry.
- We use TLS 1.2 and AES 256 encryption methods to secure your data both in transit and at rest in AWS data-centers that hold certifications including ISO 27001, SOC2, PCI DSS, and FedRAMP.
Want to learn more about Aircall’s data security practices and policies? Take a deep dive here.
Connect to the business tools you love
The features software & tech companies love
CRM and Helpdesk Integrations
Connect Aircall with your CRM or Helpdesk to centralize activity, automate call logging, and ensure you always have a 360-degree view of your customer.
Call Routing and IVR
Easily set up and adjust routing rules and IVR to make sure callers are guided to the right team on their first try.
Quickly compile lists of numbers from your CRM or browser and call them all in one click, while viewing their info to provide context.
See more context behind every inbound call by pulling related data from other apps into view.
Gain a real-time perspective of team activity so you can shift resources and optimize productivity.
Accelerate employee training and boost call quality assurance by monitoring live calls.
Set up a smart IVR directory that automatically guides callers to the correct team on their first try.
Give your teammates the option to quickly speak to one another before transferring a live call.
Review call recordings to help confirm details, monitor quality, and guide training sessions.
Set customized schedules to confirm exactly when each of your numbers are available to receive calls.
Direct calls to the correct teammates every time by customizing distribution and ring rules.
Give inbound callers the option to remain in queue until one of your agents is available to talk.
The phone system for modern business