The call center
software for today’s education & e-learning organizations
From enrollment to certification, our call center software is here to help you provide your students and teachers with the personalized voice support they need throughout their education journey.
Education & E-learning companies globally choose Aircall
Your customers expect the best, and Aircall
helps you deliver
Set up & connect with students and staff in minutes
- Invite your staff, organize your workflows, open for business anywhere, and start taking and making calls in no time.
- Quickly adjust business hours, agent availability, call distribution, and IVR settings to respond to call volumes and changing needs.
Give learners personalized
- Whether you’re answering a question about a course or providing information about a certificate, make sure you deliver personalized experiences to students and staff.
- Know them by heart by keeping all information in one place in your CRM and help desk solutions, and view your students’ history at any time.
Monitor and optimize your
- Keep a close eye on critical KPIs like missed call rate, calls per agent, and agent availability, making it easy to ensure you’re reaching your business goals.
- Track all call activity in our Live Feed so you can quickly adjust workflows to meet demand and staff your teams to create better student experiences.
Take comfort in knowing your data
- Data security is paramount. Our customers’ data is encrypted and benefits from some of the strongest information security standards in the industry.
- We use TLS 1.2 and AES 256 encryption methods to secure your data both in transit and at rest in AWS data-centers that hold certifications including ISO 27001, SOC2, PCI DSS, and FedRAMP.
Want to learn more about Aircall’s data security practices and policies? Take a deep dive here.
Connect to the business tools you love
The features education & e-learning companies love
CRM and help desk integrations
Connect Aircall with your CRM to centralize activity, automate call logging, and ensure you always have a 360-degree view of your candidates and clients.
Call routing and IVR
Easily set up and adjust routing rules and IVR to make sure callers are guided to the right team on their first try.
Track every conversation in the Aircall dashboard, use data to make informed decisions, and provide 11-star customer experiences.
See more context behind every inbound call by pulling related data from other apps into view.
Gain a real-time perspective of team activity so you can shift resources and optimize productivity.
Accelerate employee training and boost call quality assurance by monitoring live calls.
Set up a smart IVR directory that automatically guides callers to the correct team on their first try.
Give your teammates the option to quickly speak to one another before transferring a live call.
Review call recordings to help confirm details, monitor quality, and guide training sessions.
Set customized schedules to confirm exactly when each of your numbers are available to receive calls.
Direct calls to the correct teammates every time by customizing distribution and ring rules.
Give inbound callers the option to remain in queue until one of your agents is available to talk.
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The phone system for modern business