Our solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to delight customers and boost revenue.
Playvox arms modern businesses with the most comprehensive, collaborative and insightful Workforce Engagement suite; Workforce Management, Quality Monitoring, Performance Management, Coaching, Learning and Agent Motivation software. Our solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to delight customers and boost revenue
Playvox + Aircall key benefits:
AI-Powered Workforce Management
Playvox WFM leverages AI to intelligently forecast, schedule and monitor your workforce in real time. Humans can make adjustments as desired, but no more manual scheduling or spreadsheets required.
WFM Built for the Digital Age, True Real-Time Visibility: Visibility into concurrency across digital channels, accurate handle time measurements, ability to track the full customer journey across multiple interaction types (ticket, chat, voice, etc.)
Quality Monitoring: Move away from spreadsheets and manual QA processes for chat, support tickets, and text-based interactions to easily evaluate and identify customer service problems in real-time.
Recognize, motivate and incentivize agents: Provide better training, onboarding and compliance with a learning management system designed for customer service teams. Schedule coaching sessions and monitor effectiveness over time. Recognize and reward individual or team performance.