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Microsoft Dynamics integration

The Microsoft Dynamics Aircall integration empowers your sales and customer support representatives to add data and context to their phone conversations.

Overview

Integrate your phone solution and your Microsoft Dynamics CRM to empower your sales and customer support teams to add data and context to their phone conversations.

How Aircall works with Dynamics 365

Dynamics 365 is Microsoft’s cloud-based customer relationship management (CRM) solution. Dynamics 365 gives everyone the insights and freedom to thrive by connecting your data, processes, and teams with intelligent business applications. Unlock the Power of Voice with the Aircall and Dynamics 365 integration.

Accurate Data

Enable your team to focus on showcasing your product and services to callers, rather than spending time on manual data entry. With Aircall, all phone conversations are logged and tracked on the Contact or Lead record in Dynamics 365. Information including agent notes, call direction, and tags are automatically logged, freeing agents to focus on what matters most: your customers.

Personalize Calls

No one likes repeating themselves. Give agents all the info they need within the Aircall phone to answer callers by name. Dive deeper into your customers’ history with just one click to their full record in Dynamics 365.

Flexibility

Remote and hybrid work is here to stay. Our iPhone and Android mobile apps enable easy access to your contacts' Dynamics 365 data when you're away from your desk. Your notes, call recordings, tags, and other crucial data automatically sync to Dynamics 365, so they’ll be ready when you’re back at your computer.

Combine this flexibility with our Microsoft Teams integration. Sync your call status with Teams to ensure no more interruptions.