Testing TablePress

Dania McDermott

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Instead of asking...Ask...
Did the agent display empathy?Did the agent reflect an understanding of the customer’s concerns that the customer validated?
Were all of the customer’s issues resolved? Did the agent provide actionable solutions or a timeframe for follow up if solutions aren’t immediately possible?
Was the agent transparent?Did the agent use explicit language to convey their next steps (i.e. “I’d like to place you on hold so I can double-check on this”)?

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