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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Risus nullam eget felis eget nunc lobortis mattis aliquam faucibus. Pharetra massa massa ultricies mi quis hendrerit dolor magna eget. Semper eget duis at tellus at urna condimentum. Posuere lorem ipsum dolor sit amet consectetur. Tempor […]
I am H3 I am H4
Things change during the holidays. Friends and family members reunite, people eat more than they should, and support teams grapple with hundreds of customer service tickets. The National Retail Federation (NRF) estimates 20 to 30 percent of annual retail revenue occurs during those 10+ weeks of cheer. This can be great news for a business, […]
Support teams don’t have it easy. It takes grit, determination, and perseverance to spend day after day helping customers learn, use, and understand a product. But a tough job doesn’t always mean you get the credit you deserve. Regardless of how hard they’re working, CX teams consistently report feeling unheard, undervalued, and underappreciated. But why? […]
There is nothing more terrifying than giving a speech in front of a live audience… except maybe improvising live customer support. Which is why Aircall and MaestroQA recently gathered a crew of customer support leaders to learn how they train their teams to handle the pressure. Check it out! Between custom-made artwork, glamour shots […]
The technology that a small business relies on can be the deciding factor between exceptional growth and middling stagnation. And even within a category as familiar as phone systems, options abound. Since the introduction of the first commercial VoIP (Voice Over Internet Protocol) phone system in 1995, businesses have steadily been making their way from […]
It’s the moment we’ve all been waiting for: GetApp has declared Aircall the No. 1 call center software. The research firm’s quarterly review scores have always shown Aircall to be a top contender, but recent improvements in performance, usability, and security have pushed us to top spot. And while you better believe we’re celebrating this […]
Team morale can be hard to gauge. However, knowing how well your team is doing is key to making informed decisions that benefit both your team and your organization. Although there are many ways to measure engagement and morale in the workplace, the most accurate way to know is to ask people directly. Employee engagement […]
The phone system for modern business
