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Understanding the difference between customer experience and customer service

5 Must Haves for Sales Teams in 2021

SaaS software, also known as cloud-based software, has now gone mainstream, making it easy for teams to leverage all the software programs they need to work collaboratively, wherever they are. The acceleration of digital transformation means it’s possible for different business tools to work together seamlessly better than ever before, giving you a fully-contained digital […]

5 July 2021

Customer Happiness

Test (Updated)

Updated: The role of IT when it comes to buying a VoIP solution is a pretty major role. Investing in technology is a necessity for today’s businesses. VoIP phone systems are more cost-effective than traditional PBX phone systems, and they provide many additional benefits for SMBs as well. VoIP phone systems are easy to install […]

10 February 2021

Customer Happiness

Customer Service vs Customer Experience 101

The relationship of customer service vs customer experience is important to define. With online shopping being so popular, customers now have many more touchpoints with brands. Instant access to information and multiple communication channels have changed how customers expect you to respond to their inquiries and requests. Lorem ipsum dolor sit amet, consectetur adipiscing elit. […]

24 August 2020

Customer Experience

Understand small business phone systems and choose the right one.

Understanding Small Business Phone Systems

The right small business phone system makes life at work better and easier for everyone in the company. The market offers many different configurations of small business phone systems and they have more features and capabilities than ever before. Many businesses are still running on traditional phone systems and believe they don’t have a good […]

21 August 2020

Call Center

How the Right Call Center Software Will Improve Your Business Development

If you’re struggling to keep pace with all the incoming calls, emails, chats, and other communications, it’s a good problem to have. But even good problems are problems that must be solved, and call center software just might be the answer to your dilemma. One of the challenges businesses face as they grow is to […]

19 August 2020

Call Center

The Importance of Distributed Teams

Traditional office models have long been the norm while more recently, distributed teams have come into style (and necessity). Shared office space was once the only way for teams to communicate, collaborate, and share equipment. Communicating with a peer in an office setting is as simple as going to the next desk over. Supervision and […]

17 August 2020

Remote Teams

Setting up the right VoIP infrastructure will ensure strong performance from your call center and voip phone system.

What Is a VoIP Infrastructure?

VoIP infrastructure refers to the connection, bandwidth, software, and hardware that makes it possible for you to communicate with anyone in the world by transmitting voice over the internet. Many businesses are still using traditional phone service, but many are making the switch to VoIP. VoIP is a popular type of technology that’s cost-effective and […]

14 August 2020

Tech

Finding and Creating Joy: What Does Joy Really Mean?

Providing impressive customer support isn’t exactly simple during the best of times, but with the Covid19 pandemic throwing additional uncertainty into the mix, customer support agents are facing greater challenges than ever before. Which is why the second edition of CX for the Soul — a virtual event series centered around supporting the CX community […]

13 August 2020

Customer Experience

Outbound call centers are a good idea for various business types and industries.

What Is an Outbound Call: Call Center Best Practices

If you’ve found yourself wondering more about “What is an outbound call?” you’ve come to the right place. By understanding the purpose of outbound calling and what it takes to get an outbound call center up and running, you’ll be able to determine if it’s the right time to add it to your business. Learning […]

12 August 2020

Call Center

SaaS customer support provides customers of a software company with a dedicated service channel to better received support on a software.

The Importance of SaaS Customer Support

Customer service is the heartbeat of your software business and SaaS customer support is the key to offering exceptional service that leaves your customers feeling valued and respected. Excellence in customer service increases customer loyalty, builds sales, and enhances your reputation. SaaS customer support involves a bit of effort and expense at the start. A […]

10 August 2020

Support

The right call center software provides your business the right flexibility to move beyond a physical call center.

Call Center Software: Moving Beyond a Call Center

Customer facing businesses know that they needs call center software to provide a better experience for their audience. Generally, when someone is looking for information, the first place they’ll turn to is the internet. While the web provides a common starting point, a large percentage of people still want to speak a live person somewhere […]

7 August 2020

Call Center

With a highly defined B2B sales cycle, your sales team could greatly benefit with the addition of a cloud-based phone solution

The B2B Sales Cycle & the Benefits of a Cloud-Based Phone Solution

Monitoring your B2B sales cycle is the key to developing high-performing sales teams. Tracking and analyzing your sales cycle should be a priority because it produces a host of benefits. As with any other type of sale, the faster you can close a sale, the less chance you have of losing it. By getting well-acquainted […]

5 August 2020

Sales

Distributed teams describes a work setup where your employees are based in multiple locations. Outsourcing, remote work and work from home are various types of distributed teams.

What Are Distributed Teams?

Gradually, businesses have made a shift toward using distributed teams and remote teams, and with good reason. In the interest of efficiency and smart business, many companies are bucking the traditional business models where all their employees commute to a physical office every day. With the onset of the pandemic, out of sheer necessity, many […]

3 August 2020

Remote Teams

Contact center as a service or CCaaS is a cloud based subscription service that provides communication tools, like phone system service, to clients.

What Is Contact Center as a Service (CCaaS)?

Today, customers not only want superior customer experience, they’ve come to expect it and CCaaS may be your solution for giving it to them. It doesn’t matter if you have superior products or services with stellar pricing if you can’t assure your customers that your customer service will match the excellency of your products. That […]

30 July 2020

Tech

Your B2B sales strategy will be longer and more complicated than the normal B2C process. Evaluate it for impact.

Evaluating Your B2B Sales Strategy

If your B2B sales have hit a slump, it’s time to evaluate your B2B sales strategy and give it a makeover. The unique characteristics of B2B sales call for different sales strategies than B2C sales strategies. Also, B2B sales strategies are different than those of the past. B2B sales are typically larger than B2C sales […]

28 July 2020

Sales

The Importance of Strong Sales and Marketing Alignment

Today’s companies can only be successful when they’ve made a commitment to sales and marketing alignment. In B2B sales, your marketing and sales departments are intrinsically connected. In a perfect sales world, they have empathy for each other, and they have a strong appreciation for the other’s knowledge and expertise. Successful practices for B2B sales […]

23 July 2020

Sales

Cloud phone systems are replacing landlines. Here's why cloud based phones are better for business operations.

Cloud Phone System: What Are They & Why Use One

Advancements in technology, such as cloud phone systems, have forced valuable and distinct changes in the way businesses work. If you think about all the other people and businesses you connect with during the course of your workday, the number is pretty astounding. When your customers or prospects call, they expect the line to be […]

21 July 2020

Tech

Select the right type of phone system for your business. VoIP and PBX are two common business phone systems and we're comparing them.

VoIP vs. PBX: Which Phone System Is Right for Your Business?

Making business calls is likely so entrenched in your daily routine that you don’t even have to think about it. But there’s a huge amount of technology operating behind the scenes to connect the caller to the call recipient. That technology comes in two distinct, competing flavors: VoIP (voice over internet protocol) and PBX (private […]

17 July 2020

Tech

When choosing a business phone system, these are the main considerations you should have.

What to Look For in a Business Phone System

Which business phone system is the best fit for your company? Whether your business is established or just starting up, this article will help you decide which business phone setup to go for. COVID-19 is changing the global business landscape as we’ve known it. Now more than ever it’s essential that every company decision, such […]

15 July 2020

Call Center

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5 Must Haves for Sales Teams in 2021

Test (Updated)

Customer Service vs Customer Experience 101

Understanding Small Business Phone Systems

How the Right Call Center Software Will Improve Your Business Development

The Importance of Distributed Teams

What Is a VoIP Infrastructure?

Finding and Creating Joy: What Does Joy Really Mean?

What Is an Outbound Call: Call Center Best Practices

The Importance of SaaS Customer Support

Call Center Software: Moving Beyond a Call Center

The B2B Sales Cycle & the Benefits of a Cloud-Based Phone Solution

What Are Distributed Teams?

What Is Contact Center as a Service (CCaaS)?

Evaluating Your B2B Sales Strategy

The Importance of Strong Sales and Marketing Alignment

Cloud Phone System: What Are They & Why Use One

VoIP vs. PBX: Which Phone System Is Right for Your Business?

What to Look For in a Business Phone System

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